Question 1

What is TidyStay?

Accepted Answer

TidyStay is a turnover automation platform for short-term rental hosts. It syncs with your Airbnb, Vrbo, and Booking.com calendars and automatically creates cleaning jobs when guests check out — then notifies your cleaners via SMS or email.

Question 2

Is the first property really free?

Accepted Answer

Yes! Your first property is free forever with all core features. No credit card required to get started.

Question 3

How does billing work for multiple properties?

Accepted Answer

You only pay for properties beyond your first one. For example, if you manage 3 properties, you pay for 2 additional slots.

Question 4

Can I switch between monthly and annual?

Accepted Answer

Yes, you can switch anytime from your billing settings. When switching to annual, you'll receive a prorated credit.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit cards via Stripe, our secure payment processor.

Question 6

Can I cancel anytime?

Accepted Answer

Absolutely. Cancel anytime and keep access until the end of your billing period. No cancellation fees.

Question 7

Do you offer discounts for large portfolios?

Accepted Answer

Yes! If you manage 20+ properties, contact us for custom pricing.

Question 8

Do my cleaners need to download an app?

Accepted Answer

No. Cleaners receive an SMS or email with job details and a one-tap confirmation link. They can confirm, view property details, and get directions — all without downloading anything.

Simple, Transparent,
Affordable Pricing

Frequently Asked Questions

Simple, Transparent,Affordable Pricing

Frequently Asked Questions

Simple, Transparent,
Affordable Pricing